Privacy Policy

Last Updated: August 4, 2025

Definitions

“Personal information” means any information that can be used to identify you directly or indirectly. “Processing” means any operation performed on that data, such as collection, storage, or disclosure. “Controller” refers to Trin Trava B.V., which determines the purposes and means of processing your data.

Information We Collect

We collect information in several ways:

• Information you provide directly: name, email address, phone number, reservation details, feedback, newsletter sign-ups, and any messages you send through contact forms.
• Automatically collected information: device and browser data, IP address, usage patterns, pages visited, and referral sources when you interact with our website.
• Third-party sources: when you choose to connect via social login or when we integrate with payment processors or marketing platforms, we may receive related information.

Legal Basis for Processing (for EU users)

Under the General Data Protection Regulation (GDPR), we rely on the following bases to process your personal data:

• Consent: when you opt into newsletters or marketing communications.
• Contractual necessity: to fulfill reservations or orders you request.
• Legitimate interests: to improve our services, maintain security, and communicate with you about updates unless your rights override those interests.
• Legal obligation: to comply with applicable laws and regulatory requirements.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website and services.
• Process reservations, inquiries, and orders.
• Respond to your questions, feedback, or support requests.
• Send you updates, confirmations, and transactional messages.
• Deliver marketing communications (with your consent or where permitted).
• Detect, prevent, and address technical issues or security threats.
• Understand user behavior to tailor and enhance your experience.

Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to collect information about how you use our site, remember your preferences, and deliver personalized content.

You can manage cookie preferences through the settings prompt on our site or disable certain types of cookies via your browser, although doing so may affect functionality. For analytics, we may use aggregated, anonymized data to improve performance.

Sharing of Information

We do not sell your personal information. We may share it in the following circumstances:

• Service providers: third parties who perform services on our behalf (e.g., hosting, email delivery, analytics, payment processing).
• Legal requirements: if required by law, court order, or to respond to lawful requests by public authorities.
• Business transfers: in connection with a merger, sale, reorganization, or acquisition of all or part of our business.
• With your consent: when you explicitly agree to share information for a specific purpose.
• Affiliates: trusted partners under common control, subject to similar privacy obligations.

Third-Party Links & Services

Our site may contain links to third-party websites or integrate third-party tools. These services have their own privacy practices. We are not responsible for their content or how they handle your data; please review their policies before interacting.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

International Transfers

Your information may be transferred to, stored, or processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards such as standard contractual clauses or other mechanisms to provide an adequate level of protection.

Your Rights

If you are in the EU or otherwise have applicable privacy rights, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request erasure of your data, subject to legal exceptions.
• Portability: Obtain a machine-readable copy of data you provided.
• Restriction: Ask to limit processing in certain circumstances.
• Objection: Object to processing based on legitimate interests or marketing.
• Withdraw consent: If processing is based on consent, you can withdraw it at any time.
• Lodge a complaint: With your local data protection authority (e.g., Autoriteit Persoonsgegevens in the Netherlands) if you believe your rights have been violated.

To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before fulfilling requests.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Measures include encrypted transmission (SSL/TLS), access controls, employee training, and periodic security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected such data inadvertently, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date and, where appropriate, notify you of significant changes via prominent notice on our site or direct communication.

Contact Us / Data Controller

If you have questions, concerns, or wish to exercise your rights, please contact:

Data Controller: Trin Trava B.V.
Email: privacy@trintrava.xyz
Address: Herengracht 123, 1015 BT Amsterdam, Netherlands

For privacy-related complaints in the Netherlands, you can also contact the Autoriteit Persoonsgegevens.